Help › Getting help

Sending us diagnostics

A diagnostics file tells us the version, what happened, and when. It is the quickest way to an answer.

From a PC

Open BackupMate and choose Export diagnostics at the bottom of the window. A zip file is saved.

From the server

Open the console, go to Settings → Support, and choose Download diagnostics.

What it contains

The version, the log, the settings, and the names of the computers and of the folders being backed up. It does not contain passwords, encryption keys, enrolment tokens, or the contents of any file. It reaches us only if you send it.

Email it to pranay@buzzneuron.com with a line about what you were doing and what happened.

Not solved? Contact us, and attach diagnostics if you can.