Legal › Refund and cancellation policy
Refund and cancellation policy
Last updated: 11 October 2026
If BackupMate is not right for you, ask within 14 days of your first purchase and we refund it in full.
Try before you buy
You never need to pay to find out whether BackupMate suits you. Every feature works on any number of computers for 30 days after a server is installed, and up to 3 computers are free for good. We would much rather you tested it properly first.
When you can have a refund
- Within 14 days of your first purchase: a full refund, for any reason. You do not need to explain, though we would like to know.
- If we cannot make it work: if BackupMate does not work on your equipment as described on this website and we are unable to fix it within a reasonable time, we refund the licence in full, whenever that turns out to be.
- If you were charged twice or in error: we refund the mistaken amount in full.
When a refund is not available
- More than 14 days after a first purchase, except as above.
- On renewals and on upgrades to a larger licence, except as above. You have already used the product for a term by then.
- For a part of a term that you have not used.
How to ask
Email pranay@buzzneuron.com from the address you bought with, or quote your invoice number. That is all we need.
How long it takes
We confirm within two working days and send the refund to the payment method you used. It usually reaches you within 5 to 10 working days, depending on your bank or card issuer.
What happens to the software
The refunded licence is cancelled, and your server returns to the free plan: up to 3 computers carry on backing up. Nothing you have backed up is deleted, and you can still restore all of it.
Cancelling
Licences do not renew automatically, so there is nothing to cancel. If you do not want to continue, simply do not renew.
Questions
pranay@buzzneuron.com. This policy is part of our terms of sale.